Privacy policy

Scratch Solo Name runs this website to tell you about the salon and help you book. This page explains what information the site collects and what I do with it, in plain English.

Who's responsible

Scratch Solo Name, , is responsible for the information collected here. The website itself is built and run for me by Chairside, the platform that hosts the site, its database, its file storage and its email delivery on my behalf.

What gets collected, and why

If you use the stylist finder: your first name, your email address, and your answers about your hair and what you're looking for. I use these to recommend the right stylist and reply to you. A scrambled (hashed) version of your internet address is also stored, which helps protect the form from misuse.

Reviews shown on the site: I publish reviews with the reviewer's first name, collected by the salon with their permission.

How the site itself behaves

This site doesn't use tracking cookies or advertising tech. While you fill in the stylist finder, your progress is kept in your browser's temporary session storage and cleared when you send it. The site records anonymous interaction events (like “someone started the finder”) to help me see what's working; these events never include your name, email or internet address.

A note on AI

When an enquiry arrives, its contents may be processed by an AI writing service to help me draft a reply to you. It's used for that reply, nothing else.

Emails

I use your email address to reply to your enquiry. It isn't added to marketing lists or shared for advertising.

How long things are kept

Enquiries are kept for as long as I need them to look after your booking, then removed.

Your rights

You can ask me what information is held about you, ask for it to be corrected, or ask for it to be deleted. Email Scratch Solo Name and I'll sort it.

Changes

If this page changes, the date below changes with it.